How to Move Contacts Through the Pipeline

Modified on Mon, 2 Nov at 7:17 AM

What this covers

This guide walks you through accessing and managing contacts — known as "opportunities" — through the pipeline stages in TheraSaaS.

Access the Opportunities Tab
  • 1Open Opportunities
    From your dashboard, click Opportunities on the side tab.
  • 2Select a pipeline
    Use the drop-down menu to choose the pipeline you want to view.
    Referral SourcePsychiatryNew Client Deployment
  • 3Find and filter opportunities
    Use the search bar to look up specific contacts, or apply filters to show opportunities by status.
    OpenWonLostAbandoned
Move Contacts Through the Pipeline
  • 1Locate the contact
    Find the contact (or "opportunity") you want to move within the visual pipeline.
  • 2Drag and drop
    Click any blank space within the contact's card and drag it to the desired pipeline stage.
  • 3Use the status bin
    For opportunities that are won, lost, or abandoned, drag the contact card to the appropriate bin at the bottom of the screen.
  • 4Alternative: change the status from the card
    Click the contact's card, select Status, and choose the status (e.g., Won, Lost, Abandoned). Confirm the change by clicking Update.
Additional Opportunity Actions
Add a new opportunity
  • Click Add Opportunity, select the contact from your list, and assign them to a specific pipeline and stage
  • Set an opportunity status, value, coordinator, and tag before clicking Create
Schedule appointments

Open the contact's details, select Schedule Appointment, choose a date, time, and location, then click Book Appointment.

Add tasks

Click the Tasks section, select Add Task, and assign it to a team member. Set a due date and click Save.

Add notes

In the Notes section, click Add Note to add, edit, or delete notes for an opportunity.

View conversations

Click the contact's name to open the Conversations tab, where you can view the unified inbox, tasks, notes, appointments, documents, and payments related to the contact.

Summary

By following these steps, you can efficiently move contacts through the pipeline, assign tasks, schedule appointments, add notes, and manage communications for each contact, ensuring an organized and streamlined intake process on TheraSaaS.

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