How to use SMS & email templates in automations?

Modified on Fri, 23 Oct at 11:34 AM


What this covers

Using SMS and email templates in automations within TheraSaaS allows for efficient communication with prospects and clients, and it simplifies updating messages across multiple automations. This guide shows how to use templates in your automations step by step.

Access Automations
  • 1Log in to TheraSaaS
    From the dashboard, navigate to the Automations section in the main menu.
  • 2Select an automation
    Choose an existing automation or create a new one — for example, an automation related to a form submission.New Client Form Submission
Set Up SMS Templates
  • 1Add an SMS step
    Inside the automation, find the step where you want to send an SMS (e.g., when a new prospect fills out a form) and click the SMS action in the workflow.
  • 2Select an SMS template
    Instead of writing a new SMS from scratch, click the Select Template option. If you already have SMS templates created, simply choose the appropriate one from the list.
  • 3Create a new SMS template If needed
    If there are no templates in your account yet, you can:
    • Create a new template for SMS messages
    • Save it for future use across other automations
Set Up Email Templates
  • 1Add an email step
    In the automation workflow, click the Email action where you want to send an email to the prospect or client.
  • 2Select an email template
    Just like with SMS, click Select Template to choose a pre-designed email template from your library. You can also preview or edit the email before sending it.
  • 3Use a template for multiple automations
    Using email templates makes future updates across multiple automations easy. If you need to change the content of an email, you only need to update the template — the change applies automatically to every automation using that template.
Benefits of Using Templates in Automations
✓
Streamlined updates

When you need to change a message (e.g., for a new promotion or policy update), update the SMS or email template once and the changes apply across all automations using that template.

✓
Consistency

Templates help ensure consistent messaging across your communications with prospects and clients.

✓
Efficient setup

Save time by using the same templates in multiple automations, without copy-pasting or re-creating the same message in different workflows.

Additional Notes
Editing existing templates

To tweak a template, go to the template editor (found in the Marketing section under Emails or SMS) and make your changes. They'll apply to all automations that use the template.

Creating new templates

In future automations, you can create brand new templates from scratch if your communication needs change.

Summary

Using SMS and email templates in your TheraSaaS automations simplifies sending and managing communications with prospects and clients. Whether you're updating messages or keeping communication consistent, templates are an efficient solution — simply select the appropriate template within your automation, and you're ready to go.


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