Creating and Managing Contactless (Internal) Tasks in TheraSaaS

Modified on Thu, 22 Oct at 9:53 AM


What is a contactless task

A contactless task is an internal task that isn't assigned to any team member or contact when you create it. You can save it as-is and assign it later, which makes it easy to build up a to-do list first and hand tasks out when you're ready.

Access the Tasks Section
  • 1Log in
    Log in to your TheraSaaS account.
  • 2Open your task list
    Navigate to the Contacts tab, then click Tasks to view your task list.
Create a Contactless Task (Internal Task)
  • 1Click New Task
    In the Tasks section, click the green New Task button in the upper-right corner.
  • 2Enter the task details
    FieldWhat to enterExample
    TitleA title for the taskDo This First
    DescriptionA brief description of the taskPlease do this first
  • 3Save the task
    Click Save — you don't need to assign the task to any team member or contact. This creates a contactless task, an internal task that can be assigned later.
Create Multiple Tasks

You can repeat the process above to create as many tasks as you need without assigning them to anyone. Just enter the task details and click Save each time.

Assign Tasks to Team Members or Contacts

Once you've created contactless tasks, you can assign them at any time:

  • 1Edit the task
    Click the three dots next to the task and choose Edit Task.
  • 2Assign to a team member
    In the edit menu, select a team member from the Assign To field.
  • 3Assign to a contact
    You can also associate the task with a specific contact by selecting one from the Contact field.
  • 4Update
    Click Update to save your changes.
Reassign Tasks

If you need to change the assigned team member or contact:

  • 1Edit the task
    Click the three dots next to the task and choose Edit Task.
  • 2Change the assignee
    Remove the current assignee and select another team member or contact.
  • 3Update
    Click Update to finalize the reassignment.
Filter Unassigned Tasks

To view tasks that haven't yet been assigned to any team member:

  • 1Open the Assignee filter
    Click the Assignee button at the top of the task list.
  • 2Select Unassigned and apply
    Check the Unassigned box and click Apply. The list will now display all tasks that are currently unassigned.
Summary

By following these steps, you can efficiently manage internal, contactless tasks and assign them to team members when needed in TheraSaaS.

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