If a customer purchases a course but cannot find it in the client portal, the issue may be related to app permissions within the portal settings. Follow the steps below to resolve the issue.
Steps to Resolve:
Check the Client Portal Settings:
Navigate to the Sites section.
Select Client Portal from the menu.
Click on Settings.
Enable Course Access:
Within the Settings page, locate App Permissions.
Check if the Courses tab is toggled off.
If it is off, toggle it on and save the settings.
Instruct the Customer to Log Out and Log In Again:
After enabling the course access, the customer must log out of their account and then log back in.
This refreshes their session and allows the newly enabled courses to appear.
Additional Notes:
Once the Courses tab is enabled, it applies to all users who have access to the client portal. This change does not need to be repeated for each customer.
If the issue persists after logging out and back in, confirm that the purchase was successfully processed and that the customer is using the correct account.
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