Contact Form Not Loading or Showing an Error on Your Website

Modified on Tue, 3 Mar at 4:40 PM

What you're seeing

Your TheraSaaS contact form is blank, broken, or showing an error on your website. Visitors can't submit inquiries, and you may see a white box, a script error, or nothing at all where the form should appear.

Why this happens

This usually happens when the embed code is pasted into the wrong type of block in your website builder, or when the snippet was copied incompletely. Some website platforms also strip or block external scripts unless placed inside a dedicated HTML or code element. Browser caching can also cause an outdated (broken) version of the page to persist even after a fix is applied.

How to fix it

1Re-copy the embed code from TheraSaaS
Go to Sites → Forms, select your form, and click 'Embed'. Copy the entire embed snippet — make sure you capture everything from the opening <script> or <iframe> tag to the closing tag. A partial copy is one of the most common causes of a broken form.
2Paste into an HTML block (not a text block)
In Squarespace: use a Code Block. In Wix: use an HTML iFrame element. In WordPress: use a Custom HTML block. If you paste the embed code into a regular text or paragraph block, the site will display the raw code as text instead of rendering the form.
3Clear your browser cache and reload
After updating the embed, hold Shift and click Reload — or press Ctrl+Shift+R (Windows) / Cmd+Shift+R (Mac) — to force a fresh load. Sometimes cached versions of the page hide the form even after a fix has been applied.

How to prevent this

Always test your form embed in an incognito window immediately after publishing. Enable the honeypot field by default on all public-facing forms before embedding.

When to contact support

If the form still doesn't load after trying all steps, contact support with: the URL of the page where the form is embedded, your website builder platform (Squarespace, Wix, etc.), and a screenshot of the error or blank area.