How to Set Up Call Transcription

Modified on Thu, 25 Jun at 10:26 AM

Turn recorded calls into searchable text so you can read conversations instead of replaying audio.

What this covers

Call transcription is an optional Voice Intelligence feature that automatically turns both incoming and outgoing call recordings into text. This guide explains how to activate it and where to find your transcripts.

Pricing

This premium feature costs $0.03675 per recorded minute, added on top of your existing call recording charges.

Why use call transcription

Automated text generation — all recorded inbound and outbound calls are transcribed automatically, saving manual effort.
Integrated access — transcripts appear right inside the conversation interface, searchable and easy to find.
Faster review — scan call details by reading text instead of replaying entire recordings.
Team development — use transcripts to coach staff on phone etiquette and communication.
Documentation — create written records for reference, compliance, or business needs.

How to activate it

1Open Settings
Access Settings within your account dashboard.
2Go to Phone Numbers
Select Phone Numbers from the menu.
3Open Voice Calls settings
Navigate to Advanced Settings, then choose Voice Calls.
4Enable transcription
Check Enable Call Transcription under Voice Intelligence to activate the feature.

Where to find your transcripts

Go to the Conversations section, locate the contact whose transcript you need, and select View Transcript beneath the audio playback controls for that call.

Frequently asked questions

Is call recording required for transcription?

Yes. Transcription depends on call recording being active. Without recording enabled, calls cannot be transcribed.

What are the fees?

$0.03675 per recorded minute, added to your regular call recording charges.

Will previously recorded calls be transcribed?

No. Transcription only applies to calls recorded after you activate the feature.

Where do I access transcriptions?

On the Conversations page, alongside each call record, next to the audio playback options.

Can I turn transcription off later?

Yes. Go back to Settings → Phone Numbers → Advanced Settings → Voice Calls and uncheck Enable Call Transcription.

Best practice

Enable call recording first, then transcription, so every new call is captured as searchable text you can use for coaching and documentation.

Watch out for

Transcription is not retroactive and adds a per-minute charge. Turn it on before the calls you want captured, and budget for the cost on top of recording fees.